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The new role for internal communications teams

With employees working remotely the role of internal communications has expanded to be the primary source of information for a wide variety of topics, including one that is not normally part of their purview, i.e. employee mental health. A small study by Qualtrics and SAP in March and April revealed that 67% of their sampling of 2700 employees reported higher stress and 53% say they are emotionally exhausted.  60% said they want their manager to ask, “how are you doing?” but so far, 40% of companies have not reached out. 

While reaching out, especially in large companies presents challenges, its important and worth the time and energy required. These are difficult times and requires serious consideration of an employee’s mental health. The effort to communicate on a personal level is humanitarian, practical and provides real benefit for the employee, their manager and the company.