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Five reasons why counting keystrokes is a bad idea

As a result of the Covid19 virus, there has been an increase in the number of companies who are deploying software to track employee activity working from home. Having worked with employees in many industries, Here are five reasons why we think it is a bad idea. First, it demotivates all employees, especially your best team members who are going the extra mile and resent the lack of trust. Second, you are tracking activity, not productivity. Third, recent studies and empirical experience documents that WFH has resulted in increased productivity, not decreases. Fourth, it’s the 80/20 rule. If you assume that 20% of your employees are taking advantage, focus on how best to motivate them, not demotivating the 80% who are continuing work as expected or who are exceeding expectations. Fifth, you’ve got to devote time, money and resources to track employee activity, which takes time away from core efforts. It’s understandable that senior management has concerns about productivity in the WFH environment, but there are better, positive ways to ensure that targets and timelines are met.